Returns & Exchanges
We stand behind the quality of our boots. If you're not completely satisfied, we're here to make it right.
Our 30-Day Return Promise
Request Return
Contact us or use our online return portal
Pack & Ship
Use our prepaid return label
We Inspect
Quality check within 2 business days
Refund/Exchange
Processed within 3-5 business days
30-Day Return Window
From the date of delivery
Original Condition
Unworn, with original tags and packaging
Free Return Shipping
We provide prepaid return labels
Full Refund
Original payment method within 5-7 days
Size Exchanges
Free exchanges for different sizes
Color Exchanges
Switch colors within same product line
Faster Processing
Exchanges ship within 1-2 business days
Stock Dependent
Subject to availability of desired item
Eligible for Return
- • Boots in original, unworn condition
- • All original tags and packaging included
- • Within 30 days of delivery
- • Defective or damaged items (any time)
- • Wrong item shipped
Not Eligible for Return
- • Boots showing signs of wear
- • Custom or personalized items
- • Sale items (final sale only)
- • Items without original packaging
- • Returns after 30-day window
Inspection
1-2 business days after we receive your return
Processing
1-2 business days to process approved returns
Refund
3-5 business days to appear in your account
Note: Refund timelines may vary by payment method. Credit card refunds typically appear faster than debit card or bank transfers.
Defective Products
If you receive a defective product, we'll make it right immediately:
- Full refund or replacement at no cost
- Expedited replacement shipping
- No return window limitations
- Contact us immediately for fastest resolution
Wrong Item Received
If we shipped the wrong item:
- Keep the incorrect item until we arrange pickup
- We'll send the correct item immediately
- No cost to you for our mistake
- Priority processing for correction
International Returns
For international customers:
- Contact us before returning for instructions
- Return shipping costs may apply
- Customs fees are customer responsibility
- Processing may take additional 3-5 days
Need Help with Your Return?
Our customer service team is here to make your return process as smooth as possible.
Email Support
returns@destructivegentlemen.com
Response within 24 hours
Phone Support
1-800-BOOTS-DG
Mon-Fri 9AM-6PM EST
Live Chat
Available on website
Mon-Fri 9AM-6PM EST